5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not because of a lack of continuing excellent management procedures.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your guards. In most cases they likely are, but it’s crucial to implement a system of verification and quality management to make sure that issues connected with the lack of performing these tasks do not start to happen.
In this article we’ll talk five (5) easy steps to enhancing your safety guard service and achieving what you imagine as your perfect mobile security London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and inquire does it look adequate.
It is also the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot about what to expect from this guard and it gives you a chance to ask a different guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each guard to the business itself, in many circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Just how long is each new officer trained?
• Just how long can the security firm double lender?
• How thoroughly are your post orders clarified?
Determine the response to each of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a guard to work at your property.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard support. When security businesses provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work is not important and they start to find themselves as less of a part of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These tracking systems allow the security guard business to track the time and log the activity of these guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the safety guard company provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently together with the safety guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety while you are not there. During these inspections, make sure to ask your safety guards questions about their duties and responsibilities to make sure that they know their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure that the adviser is not actually a security guard business. If so, your audit is sure to develop issues with your existing security guard business.